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FAQs / ASK-A-DOC

Do you have a medical question or need a second opinion regarding a medical matter? Stop searching the web for the wrong answers. Get a reliable and personal answer in hours from a US licensed medical practitioner. Ask a question with confidence. We will protect your privacy and keep your information safe.

Pay per visit! No contract or monthly subscriptions.

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Online Consultation

AlphaCare Inc values the privacy of our patients greatly. Following HIPAA regulations, we ensure that your personal and medical information remains confidential and protected. We will not disclose or sell this information to any outside parties. However, with your consent, we may share the results of your virtual visit with your primary care physician.

Yes, AlphaCare Inc. is available 24 hours a day, round the year; even on holidays. Use our telemedicine service as a convenient substitute for visiting a doctor’s office or as an alternative to lengthy wait for an appointment.

AlphaCare Inc strives to make healthcare accessible and affordable to everyone across the country, without the requirement of insurance coverage for a visit.

Our consultation process is simple and prompt. All you need to do is select a condition, fill out a short questionnaire, and submit it. Then our licensed healthcare practitioner will review and prescribe the medication. Your prescription will be sent to your provided email ID, which you can show at your local pharmacy to collect the medicines.

N.B.
Medication costs are not included in the online consultation fee.

The consultation fee is mentioned against each medical condition. However, the cost of most online consultations is fixed at $39.99, with a few exceptions for specific services or medical conditions that may be priced differently.

To view the specific pricing information, please visit the page related to the medical condition you require treatment for.

We do not treat acute emergency cases. We only cater to general, mild, and simple conditions that don’t require acute medical care.

You may ask to cancel your consultation request by sending an email to provider@alphacareinc.com, but only if the consultation process has not yet begun. Once the healthcare provider has sent you a treatment plan, it will not be possible to cancel the consultation or receive a refund. (Terms & Conditions Apply)

Adults 18+ can consult with a primary care provider for online medical care and instant prescription refills.

It depends on your location. Start filling out a consultation form to check if your state is enlisted where we are licensed to practice virtual consultation. 

Refund Policy: 

Our consultation fee is non-refundable. However, we may refund if a health care practitioner doesn’t provide you with a treatment plan or if you cancel the online consultation (terms and conditions apply.)

Contact our customer support representative to confirm whether or not you are entitled to the refund.

 

Medicines Aren’t Included In Consultation Fee!

We only charge for online medical consultations. You need to pay the pharmacy to get your medicines.

Pay Per Visit:

There is no contract or monthly subscriptions. Just pay your consultation fee on each visit. You can also submit a consultation form for another person (your friend or family member.)

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