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FAQs / ASK-A-DOC

Do you have a medical question or need a second opinion regarding a medical matter? Stop searching the web for the wrong answers. Get a reliable and personal answer in hours from a US licensed medical practitioner. Ask a question with confidence. We will protect your privacy and keep your information safe.

Pay per visit! No contract or monthly subscriptions.

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Payments & Refund

Yes, AlphaCare Inc consultations are fully refundable ONLY IF we cannot treat you.

The consultation fee is NOT refundable if your refund request is submitted after we have completed the treatment plan or sent you the prescription.  

 

AlphaCare Inc. accepts all major debit and credit cards only.  AlphaCare Inc. may change pricing and payment options at any time for any reason.

 

The consultation fee for each medical condition or service provided by AlphaCare Inc. is already specified. If you have used a promo code or received a discount, the particulars will be visible on the payment page during checkout.

We only charge for the consultation and don’t deal with the medication cost. Therefore, we only offer a complete refund of consultation fee only if we cannot prescribe you medication. However, upon request, we can substitute for an affordable prescription if available.

Refund Policy: 

Our consultation fee is non-refundable. However, we may refund if a health care practitioner doesn’t provide you with a treatment plan or if you cancel the online consultation (terms and conditions apply.)

Contact our customer support representative to confirm whether or not you are entitled to the refund.

 

Medicines Aren’t Included In Consultation Fee!

We only charge for online medical consultations. You need to pay the pharmacy to get your medicines.

Pay Per Visit:

There is no contract or monthly subscriptions. Just pay your consultation fee on each visit. You can also submit a consultation form for another person (your friend or family member.)

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